Digital Customer Experience monitoring platform with AI-driven Sentiment Analysis

Cigniti’s first of its kind Customer Experience Assurance Platform with Enhanced User Sentiment Analysis

Stay updated on Customer Experience Assurance

Your Mobile App Ratings and Reviews Matter now more than ever

User Acquisition and App Discoverability
80% of users check ratings before downloading a new app. Good reviews and ratings, thus, have a direct impact on app downloads, thereby making them the most crucial factors in user acquisition and app discovery.

Beat the Competition
Your app faces a ton of competition, especially during the first evaluation of your app by potential new users. This makes it critical to ensure you are on top of the user experience. Your ability to continuously respond to reviews and ratings reflects the importance you give to each user, therefore improving the experience of your customers.

Improved User Retention
A great user experience and being on top of the user sentiment will help in boosting the app retention rate and app reviews parallelly.

Your Mobile App Ratings and Reviews Matter now more than ever

User Acquisition and App Discoverability
80% of users check ratings before downloading a new app. Good reviews and ratings also have a direct impact on app searches, here go making them the most crucial factors in user acquisition and app discoverability.

Beat the Competition
Your app faces a ton of competition especially during the first evaluation of your app by potential new users. Ensuring you are on top of the user experience and responding to reviews and ratings periodically reflects importance given by the app to each user.

Improved User Retention
A great user experience and being on top of the user sentiment will help in boosting the app retention rate and app reviews parallelly.

What is Incight?

Incight allows Product, Marketing, and CX leaders to predict the experience of their mobile applications through a real-time 360 degree view of customer insights based on multiple dimensions.

Incight not only predicts network and device performance, but also captures the sentiment of your customer. This allows you to identify and make corrections to the app before the review ratings drop.

What is Incight?

Incight allows Product, Marketing, and CX leaders to predict the experience of their mobile applications through a real-time 360 degree view of customer insights based on multiple dimensions.

Incight predicts not just the network and device performance but also captures the sentiment of the application user allowing you to identify and make corrections to the app before the review ratings drop.

How Incight helps you be on top of your Reviews and Ratings in 3 simple steps

  1. 1. Monitor
  2. 2. Identify
  3. 3. Correct

These steps help in Correlating Digital Experience parameters to get a 360-degree Experience View.

Incight helps you monitor and capture factors beyond usability and accessibility to get a detailed scan of your phone battery, signal strength, network, device, software updates, etc. to determine the quality of the Digital Experience when using a specific service or application.

Incight also provides a deep sentiment analysis view of your users to help you identify and make appropriate corrections on the app to provide the best in-app experience.

Benefit from Holistic Digital Customer Experience Lifecycle

Visibility and Predictability

Incight is a Digital Customer Experience Assurance platform providing real-time visibility and predictability of the end-user experience contributing to better business outcomes such as:

  • Proactive Customer Experience Management – Monitor, Identify & Correct
  • Increased Customer Experience Visibility – Real-time Insights
  • Faster Innovation Cycles
  • Establishment of Customer Focus Culture and higher Customer Retention with Sentiment Analysis
  • Customers converting to Brand Advocates

Incight sits on the cloud/device to track and analyze metrics through an intuitive dashboard. The metrics tracked include health of the app, device, surrounding network, bandwidth, customer sentiment, and more.

Digital CX in the age of 5G

Are you equipped to stay ahead of your customer’s digital experience in the age of 5G? Watch this panel discussion with leading practitioners and thought leaders from the QA, 5G and Telecom domains, namely:

  • Ramnik Kamo – EVP and CIO, Mavenir
  • Rashmi Varma – Founder and CTO, Innovate 5G
  • Mark Shorrocks – Strategic Partner, Schooley Mitchell
  • Pradeep Govindasamy – former CTO and President, Cigniti
  • Chris Manuel – VP of Digital Assurance, Cigniti

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